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Tata Steel Recruitment 2022 | BE/ B.Tech/ B.Sc

 Tata Steel Recruitment: Tata Steel is hiring for Engineer Trainee position. The candidates of BE/ B.Tech/ B.Sc are only eligible to apply for this job role. More details and the apply link are as follows.  Tata Steel Limited is an Indian multinational steel-making company. The company was founded on 25 August 1907 at Jamshedpur. The founder of the firm is Jamsetji Tata. The current CEO is T. V. Narendran. The headquarters of the corporation are located in Mumbai. The employee count of the organization is 32,364 as per 2021 analytics. Tata Steel Industrial Train Company name: Tata Stee Website: www.tatasteel.co Job Position: Engineer Traine Location: Across Indi Job Type: Full tim Experience: Fresher Qualification: BE/ B.Tech/ B.S Batch: 2017/ 18/ 19/ 20/ 21/ 2 Salary: Min 4.8 LPA (Expected How to Apply Advertiseme At first, read all the requirements and details of this job on this pag Now, scroll down and click on the apply button You will be redirected to the fill the form a...
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Wipro Recruitment: Technical Support Engineer/ IT Service Desk Engineer

 


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Wipro Recruitment: Technical Support Engineer/ IT Service Desk Engineer

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March 21, 2022

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Wipro Recruitment: Wipro is hiring for Technical Support Engineer/ IT Service Desk Engineer. Any Graduate/ Post Graduate irrespective of the degree can apply for this job opening. The more details and apply link are as follows.



Wipro


UP Next: Amazon is hiring for Digital Associate.

Wipro Recruitment

Company name: Wipro

Website: www.Wipro.com

Job Position: Technical Support Engineer/ IT Service Desk Engineer

Location: Pune (WFH)

Job Type: Full time

Experience: 0 – 5 Years

Qualification: Any Graduate/ Post Graduate

Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021

Salary: Up to 4.4 LPA (Expected)

Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.



Main responsibilities:Adherence to policies and procedures, closure of open calls after resolution.


Major activities:


Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

Routes the inquiries to Resolver Groups as appropriate

Re-routes misdirected calls

Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

Provides status and updates on tickets to authorized users

Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Makes recommendations for updates to the KB database.

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